Dirty Detailing Privacy Policy

(Last Updated: July 2, 2025)

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1. Introduction

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Dirty Detailing ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect the personal information you provide to us when you use our website, www.dirtydetailing.co.uk, enquire about our services, or book our mobile car detailing services.

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We are the data controller responsible for your personal data. Our contact details for privacy-related queries are provided at the end of this policy. Your access to and use of our Website and services is conditional upon your acceptance of and compliance with this Privacy Policy. By using our services or providing us with your information, you agree to the practices described in this policy.

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2. What Information We Collect

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We may collect the following types of personal information:

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• Contact Information: Your name, email address, phone number, and address.

• Service Details: Information about the service required (e.g., vehicle make, model & year, specific package interests).

• Enquiry Information: Any information you provide when you contact us via our website form, email, or phone.

• Booking Information: Dates and times of requested or confirmed appointments.

• Website Usage Information: Basic information collected via cookies and analytics tools. (see our Cookie Policy).

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3. How We Collect Information

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We collect information directly from you when you:

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• Fill out forms on our website.

• Contact us directly via email or phone.

• Provide details during the booking process.

• Interact with our website (via cookies).

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4. How We Use Your Information

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We use your personal information for the following purposes:

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• To Provide Quotes/Information

• To Schedule Bookings

• To Provide Our Services

• To Communicate With You

• To Process Payments

• For Record Keeping & Quality Control

• To Improve Our Services

• To Comply with Legal Obligations

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5. Data Sharing

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Dirty Detailing respects your privacy. We do not sell or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our business. These may include:

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• Website Hosting Platform

• Website Analytics services (e.g., Google Analytics)

• Cloud Storage (e.g., Google Drive)

• Email communication platforms

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6. Data Security

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We implement appropriate technical and organisational security measures designed to protect your personal information. However, no internet transmission is ever completely secure.

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7. Data Retention

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We will retain your personal information (such as enquiry details) for 1 year after your last enquiry if no booking occurs. Client service records will be retained for 7 years to comply with legal and tax obligations.

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8. Your Data Protection Rights (Under UK GDPR)

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You have several rights regarding your personal data, including the Right of Access, Right to Rectification, Right to Erasure, and others. To exercise any of these rights, please contact us using the details below.

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9. Children's Privacy

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Our services and website are not intended for individuals under the age of 18.

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10. Cookies

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Our website uses cookies. For detailed information, please see our separate Cookie Policy: www.dirtydetailing.co.uk/cookiepolicy

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11. External Links

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Our website may contain links to other websites (e.g., social media). We are not responsible for their privacy practices.

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12. Changes to This Policy

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We may update this Privacy Policy. Changes will be posted on this page with an updated "Last Updated" date.

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13. How to Contact Us

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If you have questions about this policy, please contact Dirty Detailing at: Email: dirtydetailing@icloud.com

You also have the right to lodge a complaint with the UK's Information Commissioner's Office (ICO) (www.ico.org.uk).